Let's get started! Log in here or create an account with the email you used to place your order. Select the order you would like to exchange or return. You can find your order number in your Order Confirmation email or packing slip.
We want you to love your new gear, but we know that sometimes it doesn't work out. If what you ordered is not the right fit for you, please feel free to return or exchange it. New, unused items in their original packaging may be returned within 30 days to receive a refund or within 60 days for exchange or store credit.
Exchanges or returns for store credit are free. Returns for refunds require a weight-based return shipping charge (see return policy for rates for non-standard items), which will be deducted from your return amount. Please note that certain items, such as climbing and safety gear or Garmin and Coros electronics are ineligible for returns or exchanges.
Did you wear it or test it and it didn't meet your needs? You can still return your purchase within 30 days for store credit. Your store credit will never expire, so when you're ready, we'll help you find something that will work for you. Please retain all product packaging and tags until you're completely satisfied with the condition and performance of your purchase, and submit packaging and tags with your return or exchange.
View our full return and shipping policy.Don’t have proof of purchase? Contact us at orders@miyaradventures.com with the following information, we can try to help you locate proof of purchase:
Most of our gear and apparel can be returned for a refund or exchange. For your safety, rock equipment including but not limited to rock climbing hardware, harnesses, slings, and ropes cannot be returned at any time. Helmets and shoes may be returned unworn, with tags and in original packaging. Used or altered ski and avalanche equipment, Air Bags also may not be returned. This includes, but is not limited to custom alterations to boots or foot beds and cut ski poles. However, we may consider returning mounted ski equipment. Used beacons and airbags may not be returned.
Please note that Garmin/Coros Devices and Watches must be unopened and in their original packaging with tags attached. They may be returned new and unused within 30 days to receive a refund, exchange, or store credit Once taken out from the box or activated - devices/watches cannot be returned or exchanged.
We will gladly issue a replacement or refund (with no return shipping charge) for damaged, defective, or incorrect items. Please contact us at orders@miyaradventures.com with a photo of the item showing the damage or defect so we can make it right!
No. Shipping charges are not refundable.
All gift cards are final sale and may not be returned.
We usually ship orders within 24 hours from the time the order is placed Monday - Friday. Orders placed on the weekend or holidays will ship the next business day. Shipping takes 3-5 business days to arrive.
Orders over $100 ship free. There is a standard charge of $6.95 for orders under $100. Please note that some items have adjusted standard shipping costs due to their weight.
Bikes have standard shipping of $99
Backpacks have standard shipping of $19.99
Thule racks have standard shipping of $100 - $350
Kuat racks have standard shipping of $30 - $100
Solo Stoves have standard shipping of $40 - $250
When returning an order for a refund, either the standard or item-specific shipping cost will be deducted from your refund amount.
Typically when this happens, it means your package has not been scanned at some point along its journey. Reach out to us at orders@miyaradventures.com and we will work on next steps!
We are a Seattle, WA based outdoor gear store with a mission to make climbing, backpacking & mountaineering accessible and enjoyable for everyone.
Not valid on sale items, Garmin products, or Totem Cams. Other exclusions may apply
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