Miyar Adventures Shipping & Return Policy

 
At Miyar Adventures we’re committed to your satisfaction as a customer. If you have a return/exchange request please visit our order returns page to initiate the processThank you! 
 
Shipping Policy:
  • Shipping is free for orders over $100, with some exclusions below
  • There is a standard charge of $6.95 for orders under $100
  • If you need your order by a certain time - please select the appropriate shipping options at checkout
  • Please note that some items have adjusted standard shipping costs due to their weight:
    • Bikes have standard shipping of $55-$299.99
    • Backpacks have standard shipping of $19.99
    • Thule racks have standard shipping of $100 - $350
    • Kuat racks have standard shipping of $30 - $100
    • Solo Stove have standard shipping of $40 - $250   
  • Free shipping does NOT include insurance to cover the replacement of items lost in transit or after delivery confirmation
  • Paid shipping includes insurance that covers the replacement of items lost in transit. Insurance does NOT cover packages lost or stolen after delivery confirmation. This means that if someone steals your order from your porch, Miyar Adventures is not liable.
  • We are ONLY liable for replacements or refunds of packages lost during shipment (free shipping) or stolen packages (free & paid shipping) IF you purchase Shipping Protection for your order.
  • To help prevent package theft, please select "Signature Required for Delivery" on the shipping page of checkout.

 

    Online Return/Exchange Policy: 
    • New and unused items in original packaging with tags still attached may be returned within 365 days to receive a refund, exchange, or store credit. Exceptions apply to Garmin/Coros and rock climbing gear.
    • Used items may be exchanged for store credit within 30 days of purchase. Return shipping fees apply for online orders. Exceptions apply to Garmin and rock climbing equipment.
    • For your safety, rock equipment including but not limited to rock climbing hardware, harnesses, slings, and ropes cannot be returned at any time. Helmets and shoes may be returned unworn, with tags and in original packaging. Used or altered ski and avalanche equipment also may not be returned. This includes, but is not limited to custom alterations to boots or foot beds and cut ski poles. However, we may consider returning mounted ski equipment. Used beacons and airbags may not be returned. 
    • Please note we charge return shipping fees for returns or exchanges.

     

      Garmin/Coros Return/Exchange Policy: 
    • Please note that Garmin/Coros Devices and Watches must be unopened and in their original packaging with tags attached. 
    • They may be returned new and unused within 30 days to receive a refund, exchange, or store credit 
    • Once taken out from the box or activated - devices/watches cannot be returned or exchanged. 
    • For any manufacturing defects with your Garmin/Coros Device, we can connect you with Garmin/Coros Customer Support to facilitate the warranty process and to help troubleshoot the issue


    Receiving your refund
    All returns will be refunded to the original method of payment. If you have a gift receipt and we cannot locate the original method of payment to refund the original purchaser, or if you returned product purchased on a canceled or expired credit or debit card, we can issue you a gift card. The gift card never expires.


    Please note that refunds applied to credit and debit cards can take up to 5 to 10 business days before you may see the transaction posted on your account. If you haven’t received a refund after this period of time, please check your bank or credit card account one more time. Then contact your credit card company or bank as applicable. If you have done this and still don’t see a refund, please contact us and we will be happy to research the transaction further.