Shipping Information

• Free shipping on orders over $100, except for oversized, heavy, or specialty items.

• Orders under $100 incur a standard shipping fee of $6.95.

• Some items require adjusted shipping charges based on weight, size, or handling; these are displayed at checkout.

• Item-specific shipping rates:

• Bikes: $129.99

• Backpacks: $19.99

• Thule Racks: $100–$350

• Kuat Racks & large items: $30–$100

• Solo Stoves: $40–$250

• Burley Products: $30–$50

• Pumps, Baskets & select bike racks: $25–$50 (excluding WA)

• Paddle Boards, Splitboards & Paddles: shipping based on weight

• Shipping charges are non-refundable, except for verified errors by the store.

• Estimated delivery dates are not guaranteed; delays may occur due to carriers, weather, or other factors outside our control.

• Standard shipping does not include insurance for theft or loss. To insure against loss during transit, select Shipping Protection at checkout. Shipping Protection only covers loss or damage during transit and does not cover theft or loss after delivery confirmation.

• For high-value items or deliveries to unsecured locations, Signature Required for Delivery is strongly recommended.

• Once a shipment is marked as delivered, responsibility for the package transfers to the customer.

• Customers must inspect all items as soon as possible upon receipt and report any damage, defects, missing components, or incorrect items immediately.

• Failure to inspect or report issues promptly may void eligibility for return, refund, exchange, store credit, or warranty claims.

Returns & Exchanges

• New, unused items in original packaging with tags attached:

• Refunds to the original payment method must be returned within 30 days of delivery. Return shipping is the customer’s responsibility.

• Exchanges or store credit must be returned within 60 days of delivery. Exchanges are only possible if the replacement item is in stock; otherwise, store credit will be issued.

• Exchanges/store credit are free, but eligibility and value are determined after inspection and based on item condition and resale suitability.

• Items must be returned with all original packaging, tags, UPCs, and serial numbers intact. Returns missing these may be rejected or reduced in value.

• Used items:

• Eligible for store credit only.

• Value is based on item condition and resale suitability.

• Return shipping is the customer’s responsibility.

• Gift card issuance: If the original payment method cannot be refunded (e.g., canceled/expired card), a gift card for store credit will be issued, which does not expire.

• Inspection & reporting:

• All items must be inspected as soon as possible upon receipt.

• Any damage, defects, missing components, or incorrect items must be reported immediately.

• Failure to inspect or report promptly may void eligibility for return, refund, exchange, or store credit.

Non-Returnable Items & Exceptions

• The following items cannot be returned under any circumstances:

• Climbing & mountaineering equipment: hardware, harnesses, helmets, slings, ropes, ice axes/tools, ascenders, protection devices.

• Ski, snowboard, and avalanche safety equipment: used, altered, or customized gear, airbags, custom-fit boots/footbeds, cut ski poles.

• Avalanche beacons and airbags.

• Garmin/Coros devices and watches once opened or activated.

• This list is not exhaustive. Other items may also be non-returnable for safety, hygiene, or manufacturer reasons.

• If a non-returnable item is shipped back, the store is not required to accept it, and all shipping costs to and from the store are the customer’s responsibility.

• Manufacturer defects (e.g., Garmin/Coros) must be addressed directly with the manufacturer, following their warranty process.

• Used items for safety or hygiene reasons may also be deemed non-returnable, even if not explicitly listed above.

Warranty & Manufacturer Claims

• All warranty claims must be reported as soon as possible upon discovery of the defect.

• Warranty coverage is valid only within the manufacturer’s specified warranty period. Late reporting may void the warranty.

• For items with manufacturer defects (e.g., Garmin/Coros devices, watches, or other equipment), the store will assist in facilitating the warranty process, but all claims are ultimately handled directly with the manufacturer.

• Customers are responsible for inspecting items immediately upon delivery. Failure to report issues promptly may void eligibility for warranty claims, returns, refunds, or exchanges.

• Warranty claims do not cover damage caused by misuse, unauthorized alterations, or accidents.

• Non-returnable items, once shipped back, do not qualify for warranty replacement through the store — claims must be processed through the manufacturer.

Proof of Purchase

• All returns require proof of purchase (receipt, order number, or gift receipt).

• Returns without valid proof of purchase may be declined.

How to Initiate a Return

• Reply to your order confirmation email

• Email customerservice@miyaradventures.com with your order number and details

• Submit the return form on our website

• Return in person during store hours

To initiate a return or exchange, you’re welcome to reply to your original order confirmation email, email us at customerservice@miyaradventures.com with your order number and details, or complete the form to the right. Our team is here to help and will guide you through the next steps.

We kindly ask that you review our return policy before submitting your request, as it contains important details. Exchanges and returns for store credit are always free. For returns issued back to the original method of payment, return shipping costs are the customer’s responsibility and will be deducted from the refund once processed.